Certified ISO/IEC 20000 Foundation (I20000F)

Certiprof Certified iso 20000 foundation

Learning Objectives:

  1.  Overview of ISO/IEC 20000.
  2.  The schemes available for certification and qualification.
  3.  Understand: The principles of IT Service Management.

 Target Audience:

    People interested in controlling the effectiveness of IT management systems implementations.


     There are no formal prerequisites for this certification


     Course Type: Foundations
     Certification Code: I20000F

Certification Exam:

     Format: Multiple choice
     Questions:  40
     Language: Spanish
     Pass Score:  24/40 or 60%
     Duration: 60 minutes maximum
     Open book: No
     Delivery: This examination is available Online.
     Supervised: It will be at the Partner’s discretion

ISO 20000 Foundation


ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

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