Certified ISO/IEC 20000 Foundation (I20000F)
Learning Objectives:
- Overview of ISO/IEC 20000.
- The schemes available for certification and qualification.
- Understand: The principles of IT Service Management.
Target Audience:
People interested in controlling the effectiveness of IT management systems implementations.
Prerequisites:
There are no formal prerequisites for this certification
Training:
Course Type: Foundations
Certification Code: I20000F
Certification Exam:
Format: Multiple choice
Questions: 40
Language: Spanish
Pass Score: 24/40 or 60%
Duration: 60 minutes maximum
Open book: No
Delivery: This examination is available Online.
Supervised: It will be at the Partner’s discretion
ISO 20000 Foundation
Introduction:
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.